- Collaborate exclusively with the Customer Experience (CX) organization to understand current workflows and identify opportunities for automation and process improvement
- Focus on reducing manual tasks and streamlining CX operations using AI and other machine learning models
- Assist in designing and implementing AI-driven workflows that improve the overall service experience for QGenda’s customers
- Research the latest AI tools and automation frameworks to recommend solutions that improve customer interactions and service efficiency
- Create and optimize AI-generated prompts that enhance productivity, improve response times, and ensure consistent customer interactions
- Develop AI-based automation solutions to simplify repetitive tasks and provide more personalized service to our customers
- Create and maintain documentation for automated workflows and AI-driven solutions implemented in the CX organization
- Regularly present insights, progress, and results to the Chief Customer Officer and other CX leaders to measure the impact of automation initiatives
- Strong problem-solving skills and a keen eye for detail
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Eagerness to learn and keep up with emerging AI technologies and trends
- Bachelor’s degree or Master's degree in Computer Science, Data Science, Engineering, or a related field
- Minimum of 1 years of work experience in AI, automation, and process optimization, particularly in a customer service or operations setting.
- Familiarity with cutting-edge AI models and technologies, including Claude, Gemini, GPT-4, and other large language models.
- Experience or aptitude in creating effective AI prompts designed to save time and improve customer interactions.
- Ability to develop workflows by connecting and orchestrating multiple AI models to optimize customer-facing processes.
- Basic understanding of machine learning algorithms, neural networks, and AI tools (e.g., Python, TensorFlow, PyTorch).
- Internship or project experience in AI, automation, or related fields (preferred)
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and AI/ML tools available on these platforms (preferred)
- Experience with customer experience (CX) tools or platforms is a plus
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more