- Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan
- Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience.
- Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively.
- Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer.
- Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems.
- Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the CXD team with Parloans, Customers and Partners
- Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards
- Collaborate with our developers and Solution Engineers to integrate customers’ systems to their AI Agents
- 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
- An understanding of data structures and how information is stored and transmitted across different systems
- You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot.
- Proficiency in applying advanced prompt engineering techniques
- Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
- Be part of a highly-driven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
- Become part of one of the fastest growing B2B SaaS-AI companies disrupting the markets and globally shaping the future of customer interactions
- Close collaboration with US and Global Leadership
- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
- Attractive compensation package with equity
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Class Pass membership
- Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.